General English 15 + Cambridge Exam Preparation

- Services must be paid in full 28 days before the course starts in order to complete the enrolment and secure a place in the course and/or accommodation.
- Bookings are not transferable.
- Bank charges are payable by students
- Students must be 16 years of age or over

Cancellation policy

- The cancellation needs to be communicated in writing to the school by the person who booked the course.
- Where a cancellation is received 1 days after enrolment there will be no refund.
- Enrolment fee is non-refundable.
- The registration fee is non-refundable.
- There is no refund for any cancellation once the course has commenced.
- After a course has started there is no refund for any accommodation or other item booked.
- No tuition refunds are given for late arrivals, early departures or absences, for whatever reason, from classes during any course.

Refund policy

- Bookings may be cancelled up to 4 weeks prior to commencement of the course without penalty or fee.
- If a course is cancelled between 1 and 28 days before course start: % refund
- If a course is cancelled less than 1 days before the start date full price will be charged.

Visa refusal

- registration fee
- If an entry visa is not granted and the School is informed between and days before the start date the following charges will apply:
- registration fee
- week accommodation

Other terms

Terms for adult courses (bookings from 1 January 2025; full text: https://www.celtica.education/wp-content/uploads/2025/03/tc.pdf).
Minimum age: 16 for adult courses.
Payment: GBP 300 deposit at booking (or a financial guarantee for government-sponsored students); total fees at least 20 working days before the start (immediately if booked later). The visa support letter is issued after full payment. Students cannot start until fees are paid in full.
Cancellation by email: more than 20 working days before the start, only the administration fees are charged; less than 20 working days, 50% of course fees plus administration fees; after the course has started, 100%.
Visa refusal (written evidence required): at least 5 working days before arrival, only administration fees; less than 5 working days, 50% of course fees plus administration fees. Accommodation cancellation terms still apply.
Postponement: by email at least 20 working days before the start, within 6 months and only once at the same price; later, the first 2 weeks of fees are charged.
Changes after starting: GBP 30 rebooking fee per change; decreasing hours or shortening the course is not refunded.
Residence accommodation (18+): GBP 150 refundable deposit; cancellation more than 20 working days before the start, only the placement fee; less than 20 working days, 4 weeks' fees plus placement fee; once the course has started, 8 weeks plus placement fee. Homestay: changes or cancellation with less than 20 working days' notice cost 2 weeks of accommodation plus the placement fee; students under 18 must book full board.
Holidays: not allowed in courses under 12 weeks; 12-23 weeks, up to 1 week; 24-35 weeks, up to 2; 36-44 weeks, up to 3 (whole weeks, 10 working days' notice, authorised by the Operations Manager). The school is closed on UK public holidays (no extra lessons) and for 2 weeks at Christmas.
Afternoon courses need a minimum A2 level. Courses may not run with fewer than 4 students. Students more than 10 minutes late can be refused entry.
Airport transfer: flight details at least 10 working days before arrival; cancellations with less than 48 hours' notice are charged in full.
Students must arrange their own insurance (Guard.me available through the school).