General ESL (20 hours)

Cancellation policy

- The cancellation needs to be communicated in writing to the school by the person who booked the course.
- The registration fee is non-refundable.

Other terms

The registration fee and all placement fees are non-refundable in all cases. Tuition and material fees are non-transferable. Students have a 48-hour contract cancellation period before signing the registration contract. Please consider when applying that study permits or visitor visas may take several weeks to process. Special promotion discounts are non-refundable and this will be indicated on the invoice.

Cancellation Policy

II. Cancellation before the start of the program (without PAL and/or LOA issued)
If RCIIS receives written notice of withdrawal from the student, the following amounts of the total tuition and material fees will be deducted:
- 31 calendar days or more before the start date: 25%
- 30 calendar days or less before the start date: 50%
If the school does not receive written notice of cancellation or deferral, attendance will be counted from the original start date. If you withdraw after deferring, RCIIS will also deduct a deferral fee (see IV).

III. Cancellation after the start of the program (without PAL and/or LOA issued)
Amounts of the total tuition and material fees deducted, based on how much of the course has been completed:
- 0-10%: 50%
- 11-30%: 70%
- 31% or more: no refund
For students studying as part of a package, there are no refunds for the cancellation of individual programs within the package.

Visa refusal

I. Rejected study permit and/or visa with a Provincial Attestation Letter (PAL) and/or Letter of Acceptance (LOA) issued by RCIIS
Students who are refused entry to Canada must provide the official refusal letter associated with the most recent LOA before a refund can be processed. After RCIIS receives the refusal letter, the student will receive a 100% refund of tuition and material fees. The registration fee will be deducted, and a CAD 200 PAL fee will be deducted if a PAL has been issued. Without the official IRCC refusal letter associated with the most recent LOA, no refund will be made. If the registration fee was waived as part of a promotion and the study permit was rejected, CAD 175 will be deducted from the refund. PAL fees are non-refundable.

Other terms

IV. Deferrals
- First deferral: 10% of tuition and material fees before the start date; 25% on or after the start date (RCIIS will determine when you can start).
- Additional deferrals: 20% before the start date; 30% on or after the start date (RCIIS will determine when you can start).
Deferral requests must be made to RCIIS in writing.

V. Absence / vacation
Students absent for 5 or more consecutive days without notifying the school in writing will be removed from the class list and may have to re-enter the program. Tuition and material fees cannot be extended during unapproved absences.

VI. Health insurance
Health insurance purchase fees are non-refundable.

VII. Accommodation and airport pick-up
Accommodation and airport pick-up placement fees are non-refundable.
Homestay cancellation, written request received before check-in:
- 30 days or more: placement fee
- 14-29 days: placement fee + 30% of the room fee
- 0-13 days: placement fee + 50% of the room fee
After check-in, you must give at least 4 weeks' written notice before leaving homestay; 4 weeks plus a CAD 200 administrative fee will be deducted from the time the notice is received.

All refunds are processed by the original method of payment and calculated on the total tuition, material and homestay fees invoiced to the student. If a student is dismissed from RCIIS, no refund will be made.
Fees and payment (price list 2027): all fees are due 2 weeks before the program start date. No price matching for schedule changes. Health insurance: minimum 15 days at CAD 2.50 per day (may be adjusted to market prices). The learning materials fee is mandatory and non-refundable.